1. Who We are

We are CRESCENT LINK (M) SDN BHD (Company no. 689070-M), trading as www.crestlink.net, located at B-3-12, Jalan Dataran SD 2, Dataran SD, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia (“CRESTLINK”).

2. Definition

  • Account: Your registered account on the Site.
  • Business Day: Any day banks in Malaysia are open for business.
  • Order Confirmation: Our email acknowledging your Order.
  • Contract: Your accepted Order for Products.
  • Customer: Individual placing an Order.
  • Order: Submission to purchase a Product.
  • You: The Customer.

3. Eligibility

You must be over 18 years old to place an Order. If under 18, order with parental/guardian involvement.

4. Prohibitions

Misuse of the Site is prohibited (e.g., criminal activity, virus transmission). Breach may result in legal action.

5. Entire Agreement

These Terms and Conditions supersede all prior agreements.

6. Terms Of Sales

  • Registration: Required for Order placement.
  • Formation of Contract: Contract formed upon Product shipment.
  • Price and Payment: Prices include GST. Payment methods accepted are detailed on the Site.
  • Mistaken Orders: Contact us immediately for corrections.
  • Refusal of Order: We may refuse Orders at our discretion.

7. Delivery

  • Delivery aims to meet your specified address and time.
  • We’re not liable for delays beyond our control.
  • Risk passes to you upon delivery.

8. Cancellation by customer (non-faulty product)

Contact Customer Service. No cancellation fees, subject to dispatch status.

9. Returns and refunds policy

  • Products can be returned within 14 days if unused and in original packaging.
  • Returns are processed for store credit.
  • Faulty Products are subject to replacement or refund.

10. Fault Products

  • Contact Customer Service for faulty Product returns.
  • Assessment and resolution communicated promptly.

11. Vouchers

  • Promotional vouchers and e-gift cards are subject to specific terms listed on the Site.
  • Redemption conditions apply per voucher type.

12. Disclaimer of liability

We do not guarantee Site content accuracy. Liability exclusion applies except where prohibited by law.

13. Indemnity

You agree to indemnify, defend, hold harmless CRESTLINK, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.

14. Guarantee and complaints management

  • We handle complaints promptly and with care.
  • Manufacturer involvement may extend resolution times.