Website Return Policy
- If you are not completely satisfied with your purchase, you may return the Product to us within fourteen (14) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our S
- If you are not completely satisfied with your purchase, you may return the Product to us within fourteen (14) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Site.
- We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Please refer to the pre-paid shipping label in the parcel sent to you. If you are unable to find the pre-paid shipping label, please call our Customer Service Team at 03-6277 2768. For more details please refer to the FAQ (https://crestlink.net/)
- You may process returns through your nearest post office. We do not honour any walk-in returns.
- Your returned Products together with your return slip are usually received and accepted at us within five (5) days after the drop-off at the post office counters. We will refund you via store credit which you may utilize for your next purchase. In the event you prefer to refund by different means please call our Customer Service Team at 03-6277 2768 and we will try our best to assist you.
- If you wish to cancel your Order please contact CRESCENT LINK (M) SDN BHD 03-6277 2768. No cancellation fees shall be applicable. Once an order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team (Please call the above-stated number or refer to your return-slip provided in your received parcel).
- If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for the return, and whether you require a refund or a replacement.
- Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
- CRESCENT LINK (M) SDN BHD may at its discretion refuse to process a replacement/exchange order, however, may offer a refund as a substitute remedy subject.
- In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.