Delivery Policy

  1. Delivery Locations and Packaging
    1.1. We deliver in standard packaging to Malaysia, Singapore, Brunei, and worldwide.

  2. Delivery Timing2.1. We aim to deliver your order to the specified delivery address within the time indicated during checkout and confirmed in your Order Confirmation.

      Estimated Delivery Time:

         – Malaysia: 3-5 business days

         – Singapore and Brunei: 7-14 business days

         – International: 4-6 weeks

    If we anticipate a delay, we will notify you. However, we are not liable for any losses or expenses arising from late delivery.

  3. Delivery Procedure
    3.1. You may be required to sign for the delivery. For any faults, defects, or damage, contact Crescent Link (M) Sdn Bhd and provide the accompanying delivery documents upon request.

    3.2. If delivery to your specified location is not possible, we will inform you and arrange for cancellation or an alternative delivery address.

    3.3. All risk in the product passes to you upon delivery. If delivery is delayed due to your breach of obligations, risk passes at the date delivery would have occurred.

    3.4. If you are unavailable to take delivery, we may leave a card with instructions for re-delivery or collection from the carrier.

    3.5. If delivery or collection is delayed due to your refusal or failure to accept delivery, we may:
       – Charge you for any incurred fees and costs.
       – Cancel the contract and refund your payment, less reasonable administration charges.

  4. Free Shipping Eligibility
    4.1. In case of a conflict regarding the total cart size qualifying for free shipping, the value on the website prevails.